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In the third installment of our six-part video series, which examines how we enable a better, safer and more interconnected world, we learn about World Class Services (WCS), a distinctive continuous improvement program that applies the rigorous methods and standards of World Class Manufacturing (WCM).

Implementing WCS in our labs has allowed SGS to reduce human error, minimize customer complaints and run our business in a more sustainable and efficient manner. Laura Yan, Quality Manager at our Shanghai Central Chemical Lab, tells us more.

About SGS

SGS is the world's leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 89,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.