Automotive Warranty/Cost Optimization
A discussion about how Original Equipment Manufacturers (OEMs) optimize control over warranty spend while ensuring dealer and customer satisfaction and realizing cost savings during Warranty Execution.
This whitepaper explores the key challenges facing OEMs in achieving all the conflicting outcomes required from warranty operations.
The five main factors in warranty management optimization are introduced and described in detail. A cost comparison is carried out for the different methods of warranty control. The conclusion that reauthorizations are not the best tool to achieve control is explored. A closer look is also taken at the effects on the dealer and customer when handling or experiencing warranty cases. Finally, there is a short overview on how to bring the warranty management system (WMS) in-line with the various proposed models and methods.