Our Governance targets
Operations and Supply Chain
Throughout our operations and supply chain, we commit to:
Excellence
- Promote a culture of efficiency and excellence through our World Class Services (WCS) program implementation and expansion
Brand
- Achieve a customer satisfaction score of 93%
Integrity
- Ensure 100% of employees are trained on our Integrity Principles on an annual basis
Supply Chain
- 70% of our goods and services spend under procurement scope to come from suppliers who have signed our Code of Conduct or committed to comparable standards to SGS’s within their own policy
- 50% of SGS strategic suppliers in extra large, large and medium affiliates as per our procurement policy will have completed our sustainability self-assessment questionnaire
- 85% of requests for proposals will be online and include the relevant SGS sustainability criteria, enabling comparison and selection of suppliers
Digitalization, Information Protection and Privacy
- Be an outstanding company in information governance and data privacy by ensuring the robustness of our systems, infrastructure and organizational culture
To learn more about the progress we have made against our goals, please visit our Integrated Report.
