3 Simple Steps to Create a Business Process

The process approach is one of the application principles in developing a quality management system, where consistent and predictable results are achieved more effectively and efficiently if the activities in the organization are managed as interrelated processes.

One of the steps taken to establish a process approach is to establish a business process in the organization, here the author conveys 3 simple steps to create a business process.

Step One: Identify the Organization's Scope

The purpose of this first step is to identify the organization's products or services, customers, customer requirements, and regulatory requirements related to those products and services.

Step Two: Process Identification & Mapping

The purpose of this second step is to identify and map the processes. Referring to the definition of process in ISO 9001:2015, a process is a set of related or interacting activities that transform inputs into intended results, which may be products or services.

Then map the process processes that exist in the organization, although there is no standard of how to map the process. standard of how to map the process, the author will provide an example of mapping the process in the organization as follows.

Determination of the process of realization of products or services: The process organization this process is generally a sequence / sequence where the input of one process is the output of another process and the output / output of one process becomes the input / input for another process.

Determination of the process of support / provision of resources: The process organization process. This process is generally not sequential but interacts with the process of. Realization of products or services as the provision of resource support.

Step Three: Process Performance Criteria & Goals

The purpose of this step is to define the process's objectives and standards for monitoring progress, enhancing performance, and achieving goals.

The documents in business process maps vary in form and detail. Typically, they are diagrams that show how processes interact. Alternatively, they may consist of descriptions that explain these interactions. Regardless of the form, these documents should be easy for organization members to understand.