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SGS Unveils Innovative Hybrid Customs Solution

September 16, 2025

We are proud to introduce a pioneering hybrid customs solution that elevates software utilization and customs services to an entirely new level.

Since 1986, we have been a trusted provider of traditional customs brokerage and PVoC services in the UK. Our offering is further strengthened by in-house-developed software platforms and comprehensive transit solutions. Building on this decades-long foundation, our new hybrid software-and-service model enables users to streamline customs declaration processes by seamlessly delegating tasks to our expert e-Customs team. It saves time and reduces complexity by enabling you to effortlessly request customs support to manage your declarations.

Seamless integration of technology and expertise

This innovative solution combines the power of our proven eGTA customs software platform with the experience of our in-house customs professionals. With just a click, eGTA users can now engage the support of our e-Customs team – delivering meaningful cost savings and requiring minimal operator input.

What once required time-consuming phone calls or email exchanges can now be done with a few keystrokes – bringing expert support directly into the software environment.

New Features and Service Enhancements

Our hybrid solution introduces a range of valuable service features, including:

  • Port badges: importers can now raise import requests directly through eGTA, removing the need to purchase costly port badges. This feature is ideal for users who maintain a limited number of port badges for key routes while relying on our services at additional ports, where badge costs may otherwise be prohibitive
  • Flexible customs support: access the expertise of our customs team during high pressure periods, such as during staff absences or peak workloads, or when facing complex declaration scenarios. Our on-demand support ensures continuity and compliance when you need it most

Decades of proven customs expertise

With over 30 years of experience in UK customs operations, our hybrid customs declaration solution brings together expert human support and seamless digital workflows  – simplifying and accelerating the clearance of goods through UK ports.

Our e-Customs team supports businesses worldwide with forward-thinking customs compliance solutions. Backed by a global network of industry experts, our team delivers end-to-end global services – from proprietary customs software and European transit solutions to duty guarantees and expert brokerage.

Learn more about our e-Customs services.

For further information, please contact:

Andy Maber
Business Development Manager
Trade Facilitation Services
United Kingdom
t: +44 (0)151 350 6666

About SGS

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.

Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and trusted specialized brands, including Brightsight, Bluesign, Maine Pointe and Nutrasource.

SGS is publicly traded on the SIX Swiss Exchange under the ticker symbol SGSN (ISIN CH1256740924, Reuters SGSN.S, Bloomberg SGSN:SW).

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