Dealers’ View of Warranty: SGS Global Warranty Satisfaction Survey Results for Europe
Warranty Administration Systems require continuous improvement to meet the customer care expectations of dealers and customers.
The European Dealer Warranty Survey 2014 is part of the first ever global warranty satisfaction survey of automotive dealers. It has intensively researched the business areas of sales, aftersales and warranty from interviews with 1,530 dealers over 17 brands in 4 countries (i.e. France, Germany, Italy, and UK).