Skip to Menu Skip to Search Contact Us Skip to Content

What are cookies?

Cookies are small text files that SGS websites place onto your computer.

Why do we use them?

Cookies are used to help us improve your experience when using our websites – for example, storing your preferred language setting for the next time you visit.

The information we collect from cookies enables us to:

  • Tailor our websites to your personal needs
  • Remember the notifications that you have been shown, so that you are not shown them again
  • Make improvements and updates to our websites based on the way you want to use them

We do not use cookies to identify you personally.

How can you manage your cookie settings?

To ensure you get the best possible experience when visiting our websites, we recommend that you accept cookies.

You can control whether you are happy to accept cookies through your browser settings. However, if you do not wish to accept cookies, you may not have access to all the features of our websites.

You can find out more about managing your cookies by accessing the 'help' button on your browser or visiting http://www.aboutcookies.org.

What kind of cookies do we use?

We use the following categories of cookie:

Category 1: necessary cookies

Category 1 cookies enable you to use our websites and all their features, such as enabling access to secure areas of the website. Without these cookies you may not be able to use all the features of our websites.

The following cookies are necessary for full functionality:

  • ASP.NET_SessionId: this cookie manages your user profile information, which is anonymous by default.

  • ASPSESSIONIDQCTBQCQB: this cookie has the same function as the ASP.NET_SessionId cookie, but uses old ASP technology

  • Load balancing cookies: these four cookies are used by our load balancing platform to keep your data synchronized across our front-end servers. They are:

    1. BIGipServer
    2. BIGipServerbbbbbbbbbbbbbbb
    3. BIGipServeraaaaaaaaaaaaaaa
    4. BIGipServerf5_cspm

  • TS01a95020: this cookie is used by our Content Delivery Network (CDN) provider to ensure web pages load as quickly as possible.

  • ORA_MOD_103000: this cookie is used by our Contact Relationship Management (CRM) system when you make an inquiry through our "Contact us" forms

Category 2: performance cookies

Category 2 cookies collect information about how you use our websites so we can improve them for you in future. For example, they collect information on which pages you visit most often and any error messages you may get. The information collected by these cookies is anonymous. They do not collect any information that can identify you personally.

We use the following Category 2 cookies:

  • WebTrends Cookies: we use the six cookies below for our WebTrends Analysis platform:
    1. currentWebsite
    2. myDCSID
    3. URLPath
    4. fullURL
    5. WEBTRENDS_ID
    6. ACOOKIE
  • _utmb, _utmc, _utma, _utmz: we use these cookies for Google Analytics to help us understand how our websites are performing.

  • Some of our websites also use HotJar Cookies. You can choose to disable the HotJar service at https://www.hotjar.com/opt-out

  • Below is a full list of the cookies HotJar uses. These cookies are essential for the functionality of the service.
Name Description Duration
__ar* (hotjar.com) AdRoll 'remarketing cookie', used to provide interest-based advertisements to show our ads on other websites. Read more Decided by Google
_ga (hotjar.com) Google Analytics cookie, used to distinguish users. Read more Decided by Google
_gat (hotjar.com) Google Analytics cookie, Used to throttle request rate Read more Decided by Google
__utm* (hotjar.com) Google Analytics non-personally identifiable information used for website analytics Decided by Google
_hjUserId (hotjar.com) Hotjar cookie. This cookie is set as soon as a user loads a page which contains the Hotjar code. The cookie contains a universally unique identifier (UUID) which allows Hotjar to track the same visitor across multiple pages and sessions. 365 days
_hjClosedSurveyInvites (hotjar.com) Hotjar cookie. This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown. 365 days
_hjDonePolls (hotjar.com) Hotjar cookie. This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in. 365 days
_hjMinimizedPolls (hotjar.com) Hotjar cookie. This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site. 365 days
_hjDoneTestersWidgets (hotjar.com) Hotjar cookie. This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in. 365 days
_hjMinimizedTestersWidgets (hotjar.com) Hotjar cookie. This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site. 365 days
_hjIncludedInSample (hotjar.com) Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels. Session
JSESSIONID (hotjar.com) New Relic cookie which is used to monitor session counts for an application. Read more Session
NREUM (hotjar.com) New Relic cookie which is only created in browsers that do not support the Navigation Timing API. Read more Session
NRAGENT (hotjar.com) New Relic cookie, created only when a token is handed out to an end user by the New Relic server. Read more Session
optimizely* (hotjar.com) Cookies set by Optimizely to run tests on hotjar.com. Read more Decided by Optimizely
session (hotjar.com) Keeps your website session alive. Session

Category 3: functionality cookies

Category 3 cookies enable us to provide you with a more personalized experience. They help us to remember data, such as your username and language preference to save you having to enter them again next time you visit. The information these cookies collect is anonymous. They cannot track your browsing activity on other websites.

We use the following Category 3 cookies:

  • #lang: this cookie is used to remember your preferred language when you access one of our country websites
  • BCSI-CS-f70af8cdea44e6ea
  • TS011aca3b
  • PHPSESSID: this cookie manages your user profile information on PHP technology.
  • JSESSIONID: this cookie manages your user profile information on Java technology.
  • osVisitor:Used by specific applications on Portugal website.
  • osVisit:Used by specific applications on Portugal website.
  • pageLoadedFromBrowserCache: Used by specific applications on Portugal website.

Other cookie types

We only use cookie types that fall into the categories listed above. Please email us if you have found cookies that are not listed above.

We don’t use Targeting/advertising Cookies. They are used to deliver adverts that are relevant to you and your interests. Website operators usually give advertising networks permission to place these cookies. These cookies remember the website you have visited and the information is shared with other organizations, such as advertisers. These cookies also ensure that the number of times you are shown an advertisement is limited and measure how effective a campaign is.