Linencraft, a subsidiary of Emirates Flight Catering (EKFC), has been officially awarded the ISO 9001:2015 certification for its Quality Management System (QMS) by SGS. This achievement marks a pivotal milestone in Linencraft’s ongoing journey to embed quality, accountability and continuous improvement across its large-scale laundry and textile care operations in the UAE.
The recognition reflects Linencraft’s strategic commitment to aligning with international best practices and further reinforces its position as a trusted partner to leading airlines, hospitality and healthcare brands, delivering reliable, efficient and sustainable service excellence across the region.
The certification scope
The scope of Linencraft’s ISO 9001:2015 certification covers the provision of commercial laundry and dry-cleaning services for diverse market segments, including airlines, hospitality, leasing, retail, institutional workwear, healthcare and aircraft soft furnishings.
This comprehensive scope reflects the scale and sophistication of Linencraft’s operations towards delivering precision, hygiene and reliability to industries that demand the highest standards of performance.
About Linencraft
Linencraft, a state-of-the-art commercial laundry facility located at Dubai Investments Park, is a wholly owned subsidiary of Emirates Flight Catering (EKFC). Established in 2006, spanning 49’000 sq m, Linencraft has grown to become the largest commercial laundry service provider in the Middle East.
What sets it apart is the ability to deliver with precision, scale, and expertise across the region’s most diverse laundry business streams; including airlines, hospitality, leasing, retail, institutional workwear, healthcare and aircraft soft furnishings.
How ISO 9001 Supports Linencraft’s Mission
ISO 9001:2015 standard provides a globally recognized framework for establishing, maintaining and continuously improving a Quality Management System (QMS). It enables organizations to enhance operational performance, consistency and customer satisfaction through structured processes and evidence-based decision-making.
For Linencraft, the certification delivers measurable value across key areas:
- Operational Efficiency: Standardized workflows streamline processes, reduce rework and improve turnaround time across large-scale laundry operations.
- Customer Confidence: Independent certification reinforces reliability and trust among major clients in aviation, hospitality and healthcare sectors.
- Risk Management: Systematic process controls and documentation strengthen oversight, compliance and service continuity.
- Employee Engagement: A culture of accountability and continuous improvement empowers teams to uphold quality at every step.
- Innovation & Growth: Data-driven insights from QMS monitoring support smarter decisions and scalable service excellence.
SGS audit provided valuable insights into our QMS, reinforcing the importance of structured processes and continuous improvement; helping us strengthen quality and operational excellence across Linencraft.
Congratulations to Linencraft, Emirates Flight Catering on achieving ISO 9001 certification. This milestone reflects their strong quality culture, robust QMS framework, and customer focus; demonstrating true commitment to continuous improvement and excellence.
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About SGS
SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.
Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and trusted specialized brands, including Brightsight, Bluesign, Maine Pointe and Nutrasource.
SGS is publicly traded on the SIX Swiss Exchange under the ticker symbol SGSN (ISIN CH1256740924, Reuters SGSN.S, Bloomberg SGSN:SW).
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