Are you confident that every cash transaction within your hotel operations is executed in full compliance with approved policies and procedures?
In the hospitality sector, financial leakage often occurs silently, particularly across points of sale such as restaurants, cafés, spa facilities, and room service. These gaps may lead to material revenue losses that do not always surface through routine financial reporting or internal controls.
SGS Jordan’s Mystery Shopping Audit for Hospitality provides independent and objective assurance by assessing real operational practices directly at the point of transaction.
Scope of the Service
Designed specifically for hospitality operations, the service is conducted through real, anonymous purchase scenarios that replicate the genuine guest experience.
Assessments are carried out across key revenue generating areas, including:
- Restaurants and cafés
- Spa and leisure facilities
- Room service operations
The audit focuses on evaluating:
- Compliance with cash handling and control procedures
- Accuracy and completeness of invoice issuance
- Correct application of discounts and promotions
- Integrity of daily closing and reconciliation processes
All assessments are performed independently, without operational interference.
Key Benefits
- Independent, evidence based assurance from a trusted global provider
- Clear visibility into operational gaps that may impact revenue integrity
- Detailed audit reporting within 48 hours, supported by time stamped and data driven evidence
- Actionable insights enabling management to strengthen internal controls and decision making
Proven Impact
SGS has a strong track record of supporting five star hotel partners in significantly reducing cash discrepancies, delivering measurable results from the very first quarter of programmed implementation
Effective revenue protection begins where transactions occur.
To request a tailored Mystery Shopping Audit proposal aligned with your hotel operations, please contact SGS Jordan through the designated enquiry channels.
About SGS
SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of over 100,000 dedicated professionals. With more than 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.
Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and a portfolio of trusted specialized brands, including Applied Technical Services, Brightsight, Bluesign and Nutrasource.
SGS is publicly traded on the SIX Swiss Exchange under the ticker symbol SGSN (ISIN CH1256740924, Reuters SGSN.S, Bloomberg SGSN SW).
Abu Dahab Complex, Nufan As-Saoud Al-Edwan St. 22, 5th Floor,
P.O.Box 930388, 11193,
Amman, Jordan