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SGS Audit Performance Manager

Ensure compliance, reduce risk and enhance supply chain quality with the Audit Performance Manager from SGS.

Audits are essential, but they can be one-dimensional. Most organizations face fragmented audit data, limited visibility, slow closure of corrective actions and the inability to track key aspects. Ultimately, they are putting in a lot of effort for very little long-term value, and audits merely become a checkbox exercise, not a performance tool.

Your audit program – fully visible, fully controlled

SGS Audit Performance Manager empowers you to move beyond audit execution toward continual improvement. The industry-leading tool transforms audit results into actionable intelligence, helping you strengthen compliance, enhance operational performance and reduce risk across your entire supply chain.

Audit Performance Manager provides clear, shareable performance views that support internal leadership reporting, customer confidence and regulatory expectations, without manual reporting effort.

Combining world-class auditors with a global platform

We combine global audit expertise across sectors and geographies, and consistent methodology and technical oversight with Audit Performance Manager, our enterprise-grade digital audit platform, powered by CMX1, and compliant with ISO/IEC 27001, SOC 2 and PCI DSS.

This cutting-edge tool consolidates audit findings, scores and trends into a single, real-time performance view, giving leaders clarity on where risks lie, how performance is evolving and where to act first. Available in multiple languages, on desktop and mobile, whether online or offline, it helps you:

  • Manage the entire audit life cycle
  • Centralize all audit data into one global system
  • Transform findings into meaningful, actionable insights
  • Track compliance, risk and performance in real time

What are the benefits of the Audit Performance Manager?

  • Enhance compliance and consistency across the board
    Improve compliance through consistent execution.
  • Take swift and decisive corrective action
    Ensure faster corrective action closure with automated workflows.
  • Early detection for peace of mind
    Enable early risk detection via trend and KPI monitoring.
  • Impartial multi-site benchmarking
    Create objective benchmarking across sites, suppliers or regions.
  • Streamline for efficiency and effectiveness
    Achieve audit efficiency through streamlined processes.
  • Enhance brand reputation and supplier engagement and save costs
    Improve your brand reputation and supplier engagement, leading to greater transparency and trust, while saving money by seeing and addressing issues before they impact resources.
A conversation between two business people

Why choose SGS and Audit Performance Manager?

Digital is the future, but it alone is not enough – expertise matters. As the world’s leading testing, inspection and certification company, we have performed customized audits for over half a century.

Combining our global network of skilled auditors, industry and regulatory expertise, and centralized technical review with our integrated digital audit platform, we provide unparalleled precision and visibility, leading to greater control and confidence. By partnering with us, you gain more than compliance – you achieve performance management and smarter audit programs that deliver measurable return on investment (ROI). This strengthens consumer trust, improves operational efficiency and aligns with your supply chain partners’ goals, setting you apart in an increasingly competitive market.

Our comprehensive audit portfolio covers social, quality, environmental, security and due diligence across numerous sectors, from food and fast-moving consumer goods to retail and factories.

FAQ

  • Resilience, digital transformation and integrating advanced technologies to enhance efficiency and mitigate risks are key actions for supply chain leaders
    • Improving resilience through dual-sourcing strategies
    • Regionalizing supply chains
    • Enhancing tier-one supplier visibility
    • Accelerating the shift toward a digital supply chain to improve efficiency
    • Reshaping supply chain management with data analytics for better decision-making and operational agility are crucial for navigating complex supply chains
    • Increasing pressure to meet ESG commitments to optimize sustainability with managing Scope 3 emissions and ensuring supply chain alignment with broader sustainability goals

Source: McKinsey Global Supply Chain report and KPMG Supply Chain Trends report

A customized audit is a tailored assessment to meet an organization’s particular needs, goals and risks, going beyond standard certification and checklists.

It focuses on key concerns, such as specific processes, departments or compliance requirements, to provide actionable insights and enhance performance.

They are client-defined and risk-based checklists. They encourage high client engagement and long-term relationships, further business opportunities and are scalable and repeatable.

Traditional auditsSGS Audit with Audit Performance Manager
Audits site-by-siteGlobally coordinated audit programs
Static PDF reportsLive dashboards and analysis
Manual follow-upsAutomated CAPA tracking and management
Limited trend visibilityRisk and performance trends over time
ReactiveProactive, risk-based planning
  • Single source of truth for audit performance across standards, sites and suppliers
  • Real-time dashboards replace spreadsheets and fragmented reports
  • Trend and root cause visibility to support preventive decision-making
  • Scalable for global programs, from one site to thousands
  • Integrated with SGS audit expertise, ensuring data quality and credibility

See what matters – when it matters.

  • Real-time access to all audit results, including historical results
  • "Command center" dashboards for leadership, quality and operations
  • Clear visibility of open versus closed corrective actions
  • Site, region, supplier and program-level views

Perfect for management reviews, governance and reporting.

Issues do not get lost – they get resolved.

  • Automated CAPA creation from findings
  • Severity-based deadlines and alerts
  • Evidence upload and validation
  • Full traceability from finding to closure

The result: faster remediation and measurable improvement.

One global platform – one audit language.

  • The same methodology across all countries
  • Controlled access by role, country, site or supplier
  • SGS technical review embedded into the workflow
  • Scales from a few sites to thousands worldwide

Ideal for multinational organizations with global supply chains.

Audits as a strategic management tool.

Risk-based decision-making:

  • Corporate governance oversight
  • Supplier and site performance benchmarking
  • Continual improvement programs

This is not just compliance – it’s performance management.

More value from every audit investment:

  • Fewer surprises
  • Reduced re-work
  • Better supplier and site performance
  • Higher confidence for customers, regulators and leadership

A smarter audit program delivers measurable ROI.

Simple, structured onboarding.

  • Joint program design (scope, risks, KPIs)
  • Setup and configuration by SGS
  • Customer training
  • Go-live and continual optimization

We manage the complexity – you gain the insight.

This is a collaborative effort. We work with you to define what the audits will consist of. They may exist or new checklists will be defined.

This process ensures that you are happy with the final audit checklist and it will only be uploaded once it has been approved.

  • Hosted in the Cloud by recognized supplier CMX1 using AWS as the third-party service
  • Aligned with industry best practices and audited under the SOC 2 Trust Services Criteria for security, SAML, SSO and encrypted data architecture
  • Compliant with trusted security benchmarks, including ISO/IEC 27001, SOC 2 and PCI DSS 3.2.1
  • Ongoing SOC 2 controls and vulnerability and penetration testing to manage data
  • Available 24/7 on desktop and mobile across most browsers and operating systems
  • APIs and integration capabilities ensure seamless integration with enterprise systems and third-party data and visualization tools like Power BI, Tableau and Snowflake

Downloads

SGS Audit Performance Manager Product Sheet
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  • SGS - Indonesia - Jakarta

The Garden Center, Kawasan Komersial Cilandak (KKC), Jl. Raya Cilandak KKO,

12560,

South Jakarta, Special Capital Region of Jakarta, Indonesia