At a time when customer expectations are higher than ever, we’re putting human connection back into customer service. Our Live Chat helpline is powered entirely by real people – no waiting on hold, no robots and no canned responses, just real-time support from real experts, ready to provide help when it’s needed most.
Real people matter
In a digital world of frustrating chatbots, where customers too often find themselves stuck in an endless loops of automated replies, trying to get a straight answer, we are breaking the mold.
“Our customers told us they were tired of bots. So we listened,” said Adam Underwood, Operations Manager at SGS. “When you start a chat with us, you’ll be speaking to a trained specialist, someone who understands your issue and knows how to help.”
What you can expect
- Instant support from real people: no bots, no AI scripts
- Fast response times: most chats are answered within 60 seconds
- Real expertise: our agents have in-depth training in our products and services
- Friendly service, every time: we treat callers like people, not ticket numbers
- FAQs and Articles available: accessible within live chat
- Feedback function within the chat: callers can rate the quality of the live chat in real time
Peace of mind when you need it
If you are a client of ours or use one of our software solutions and you have a quick question, a shipping issue or a problem that needs troubleshooting, our live chat team is here to make your experience as smooth and stress-free as possible.
Our live chat covers all our customs services and is also available on our dedicated website. Just click the chat icon, and one of our friendly team members will be ready to assist – no hold music, no transfers, no bots.
Real people are available to answer your enquiries between 8am and 6pm Monday to Friday. If you need assistance outside these times you will be prompted to leave a message. This will be forwarded to our email inbox and your request will be actioned once a customer service agent is available.
For further information, please contact:
Andy Maber
Business Development Manger
Trade Facilitation Services
United Kingdom
t: +44 (0)151 350 6666
About SGS
SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.
Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and trusted specialized brands, including Brightsight, Bluesign, Maine Pointe and Nutrasource.
SGS is publicly traded on the SIX Swiss Exchange under the ticker symbol SGSN (ISIN CH1256740924, Reuters SGSN.S, Bloomberg SGSN:SW).
