Stakeholder Engagement and Materiality

GRI Content: G4-24, G4-25, G4-26

We engage stakeholders to inform the development of our sustainability strategy and determine which topics they want to see covered in the Sustainability Report. Every year, the Corporate Sustainability team, in collaboration with the Chief Operating Officers, Executive Vice Presidents and Managing Directors, reviews our stakeholder map to ensure that it reflects the nature of our existing relationships with stakeholders. Stakeholders are selected based on how far they can affect, or be affected by, our activities.

Stakeholder	Why We Engage	How We Engage
OUR EMPLOYEES (Existing and potential employees and subcontractors)	We add value to our employees by offering personal and career development opportunities across our multiple functions and geographies. We offer flexible working opportunities and equal opportunities to all.	Global employee engagement program, CATALYST SGS Sharepoint intranet portal SGS Inside newsletter Training programs, videos and e-learning modules SHINE Onboarding Annual integrity training Annual Safety Month Spot the Orange Dot environmental behavior campaign Sustainability learning Employee Representation Councils (e.g. European Works Council “Euroforum”)
OUR CUSTOMERS (Existing and potential customers)	We add value to our customers by providing them with leading services. We help to make their businesses more efficient, profitable and sustainable. They in turn pass this on to society in the form of employment, trusted products and the effective management of environmental, social and regulatory risks.	One-to-one meetings SGS-hosted conferences, seminars and webinars Customer surveys, e.g. Voice of the Customer White papers Customer portal
OUR INDUSTRIES (Industry peers, trade bodies and associations; Authorities, governments and regulators; Unions and works councils)	We help advance the industries we operate in by providing innovative and reliable services. We help our customers to improve the safety and quality of global supply chains and to drive innovation. This in turn establishes new industry benchmarks for efficiency, sustainability and operational best practices.	SGS-hosted conferences, seminars and webinars Membership meetings and events White papers
OUR PARTNERS (Suppliers, business partners and consultants)	We provide value to our partners by sharing our expertise and helping them to refine their product offerings. In this way, we help them to develop their businesses.	Regional supplier events Training programs Supplier innovation forum White papers
OUR INVESTORS (Shareholders, financial community and socially responsible investors)	We add value to our investors by being a robust, sustainable business with a 139 year long track-record. We are recognized for our transparency, leadership and commitment to our long-term sustainability.	AGM SGS Investor Days Meetings with investors and analysts Responses to analyst questionnaires
OUR COMMUNITY (People, environment, community programs, special interest groups, NGOs and academics)	We currently support around 300 community initiatives in response to local needs. Many of these are aligned to the United Nations’ Sustainable Development Goals. We also support disaster relief and environmental sustainability by sharing our expertise and network with non-profit organizations.	Annual community survey to measure the impact of community investment One-to-one meetings with NGOs and responses to questionnaires White papers

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Materiality Process and Results

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