Stakeholder Engagement and Materiality
GRI Content: G4-24, G4-25, G4-26
We engage stakeholders to inform the development of our sustainability strategy and determine which topics they want to see covered in the Sustainability Report. Every year, the Corporate Sustainability team, in collaboration with the Chief Operating Officers, Executive Vice Presidents and Managing Directors, reviews our stakeholder map to ensure that it reflects the nature of our existing relationships with stakeholders. Stakeholders are selected based on how far they can affect, or be affected by, our activities.
Stakeholder | Why We Engage | How We Engage |
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We add value to our employees by offering personal and career development opportunities across our multiple functions and geographies. We offer flexible working opportunities and equal opportunities to all. |
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![]() OUR CUSTOMERS (Existing and potential customers) |
We add value to our customers by providing them with leading services. We help to make their businesses more efficient, profitable and sustainable. They in turn pass this on to society in the form of employment, trusted products and the effective management of environmental, social and regulatory risks. |
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![]() OUR INDUSTRIES (Industry peers, trade bodies and associations; Authorities, governments and regulators; Unions and works councils) |
We help advance the industries we operate in by providing innovative and reliable services. We help our customers to improve the safety and quality of global supply chains and to drive innovation. This in turn establishes new industry benchmarks for efficiency, sustainability and operational best practices. |
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![]() OUR PARTNERS (Suppliers, business partners and consultants) |
We provide value to our partners by sharing our expertise and helping them to refine their product offerings. In this way, we help them to develop their businesses. |
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![]() OUR INVESTORS (Shareholders, financial community and socially responsible investors) |
We add value to our investors by being a robust, sustainable business with a 139 year long track-record. We are recognized for our transparency, leadership and commitment to our long-term sustainability. |
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![]() OUR COMMUNITY (People, environment, community programs, special interest groups, NGOs and academics) |
We currently support around 300 community initiatives in response to local needs. Many of these are aligned to the United Nations’ Sustainable Development Goals. We also support disaster relief and environmental sustainability by sharing our expertise and network with non-profit organizations. |
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