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In our Catalyst employee engagement survey, conducted in September 2018, 6,286 employees from 26 countries and two global teams gave feedback on their work experience at SGS – this is a remarkable response rate of 91%.

Catalyst gives us insight into how engaged, enabled and motivated our employees feel. The feedback will help us grow, remain agile and allow us to adapt and be ready to take on new challenges; the results will also feed our 2019 improvement actions at global, country and team levels.

More than three-quarters of participants report high levels of understanding of SGS’s strategic priorities and goals. Meanwhile, 70% of participants believe their managers are supportive, are involved in their growth and development, provide feedback and recognition, and translate SGS’s objectives in more tangible terms. Outperforming the global norm*, 67% of employees agree that decisions in their units are made in a timely manner, and over three-quarters of employees have access to information to do their jobs well.

The survey participants also highlighted ways to improve motivation and enable them to perform to their full potential. These included conveying SGS’s long-term strategic direction, managing recognition and diversity, encouraging employee involvement in the sustainability agenda and promoting a work environment that fosters open communication.

* The SGS Catalyst survey uses indicators based on Korn Ferry data collected from over 6.8 million employees in 350 organizations globally.