The helpline number you are calling is provisioned for toll-free international calling through AT&T's Direct Access Service.
To use this service, you will first dial an AT&T access number that is specific to the country from which you are calling. This number will connect you to an AT&T center in the United States. You will hear a musical tone and an AT&T branding statement: "(bing) AT&T." After hearing this tone, you will dial the helpline number, and AT&T will connect the call to Global Compliance.
Following is a set of detailed dialing instructions for placing calls to helplines provisioned for AT&T’s international Direct Access.
- Place your call from a “land line” that allows international calls (not a mobile phone). Do whatever is necessary on the phone you are using to obtain an open line and dial tone for placing a local call.
- Dial the AT&T Direct Access number for the country from which you are making the call. Do not dial any prefixes or other digits: no country code and no city code.
- You will hear a tone and a recorded voice saying, "AT&T."* After you hear this tone, dial your company’s 10-digit helpline number. Do not dial any prefixes or other digits
- You will be connected with Global Compliance. You will hear a recorded greeting prompting you to select the language you would like to speak, and then you will hear a recorded explanation of the purpose of the line. If you choose a language other than English, Global Compliance will conference in an interpreter to assist with your call. Please be patient, as the process of conferencing an interpreter can take several minutes. You will hear music while you are waiting.
- A Global Compliance Communication Specialist will answer your call and introduce himself or herself. If an interpreter is on the call, the interpreter will greet you in your language and will explain that he or she is present to assist the Communication Specialist in gathering your information.
*Note: In some countries or with some phone systems, an AT&T operator may answer in Step 3. The caller can provide the Ethics helpline number to the operator verbally, or dial it into the phone. If the operator states a calling card or credit card number is required in order to put the call through to the Ethics helpline number, this is a sign that the number is not provisioned correctly at AT&T.