With more than half of attendees coming from the hotels segment, and the rest including a mix of property developers and hotel suppliers, this was the perfect venue for introducing our Hospitality Experience program to the Philippines.
SGS Hospitality Experience experts during the Hospitality Philippines forum
Our new certification service provides assurance of excellent service quality, so both hoteliers and guests can have peace of mind. This summer, we performed more than 10,800 audits worldwide and found that 75% of non-conformities were related to building issues, 15% were related to water safety issues and 10% were related to food safety.
“Today, a minor incident can be magnified with a single online review, which increases the demand and pressure for quality of service, excellence and commitment for all hotel brands,” said Peter Hvidberg, SGS Global Head for Travel and Hospitality Solutions, at the event. Hvidberg believes it is more important than ever for hotels in the Philippines to do all they can to ensure that their properties achieve the highest level of satisfaction.
SGS Philippines Managing Director Ariel Miranda encourages both private and government institutions to embrace this opportunity to assist the growth of the industry. “SGS in the Philippines is prepared to make sure that our country’s hospitality industry is well-equipped to meet global standards and ensure exceptional levels of safety, service, sustainability and security,” says Miranda.
Both the media and the hospitality industry have provided us with positive feedback on our new program. We look forward to making the country’s hospitality and real estate developers feel more secure by offering a three year contract with an annual audit process.
For further information, please contact:
SGS Global Head, Travel & Hospitality
t: +41 22 739 94 76
SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 90,000 employees, SGS operates a network of over 2,000 offices and laboratories around the world.