Having begun as a single trade contractor, D&D Brickwork, in 1979, D&D Rail Ltd has come a long way from its humble origins.

It now provides a wide variety of construction services for the rail sector, working on multi-million pound projects for key transport companies, such as Network Rail Ltd and Transport for London. 

The company has more than 120 employees, and it is crucial to ensure that they all work to a recognized level of quality. A range of certification held across the business helps to ensure that quality standards are met. By achieving certification to ISO 9001:2015, D&D Rail has demonstrated its active commitment to quality at all levels of the business.

Transitioning Early to Top the Competition

Transitioning to ISO 9001:2015 as soon as possible was an important strategic decision for D&D Rail. The company knew that it would make the most of its certification by undertaking the transition early, rather than waiting until closer to the transition deadline. An early transition would ensure the effectiveness of their current quality management systems and show their clients that they were committed to their quality initiatives and to compliance with the new standard.

D&D Rail knew that its main competitors would also be investing in certification, so if it did not take part in the transition process from the outset, it would be left behind. SGS, the company’s certification partner since 1997, was the obvious choice for help with transitioning.

Working with SGS

Mike Swanson, Lead QMS Auditor at SGS United Kingdom Ltd, was responsible for auditing D&D Rail and has been very positive about the experience. “For me, their sheer determination to set themselves apart from their competitors is clear to see,” says Mike, “and using management tools such as ISO 9001:2015 is a great way to formalize it.”

On the Right Track

For D&D Rail, certification has been an effective way of proving to their clients that they are serious about their commitment to quality. The benefits of an early transition will undoubtedly be felt over the next few years. Having undergone a smooth transition, D&D Rail offers now advice to those who may be considering it. 

The Solution | ISO 9001:2015 – Quality Management Systems

Improve your organization’s processes and meet standard QMS requirements by transitioning to ISO 9001:2015. Learn more

Download the full case study.