SGS repeated the success of its SGS Hospitality Clinic in Jakarta, held in April 2015, by inviting members of the Balinese hospitality industry to attend an SGS Hospitality Clinic in Swiss-belinn Seminyak, Bali, Indonesia, on 9 June 2015.
In the hospitality industry, a company’s reputation is under constant scrutiny. It is therefore, essential to create trust and confidence in services, and provide positive customer experiences, in order to encourage repeat business. Maintaining high standards in hygiene, and health and safety, is crucial to the success of the business. Operations need to meet or exceed industry standards and comply with relevant health and safety, and environmental, regulations.
The SGS Hospitality Clinic allows people from the hospitality industry to meet local and international experts, and gives them the opportunity to discuss market developments -incorporating the latest trends in the hospitality industry. Within this environment delegates are able to: share their ideas and experiences in providing service excellence; discover new concepts in supplier management; expand their knowledge of international standards and certifications; identify the best practices in food safety, energy efficiency and hotel safety; and expand their understanding of global trends and current market challenges.
SGS invited a number of industry professionals to the event, including: Mr. I Gusti Putu Laksaguna, Government Delegation from Tourism Ministry; Mr. Peter Hvidberg, SGS Global Business Manager for Travel and Hospitality; and local technical experts, Mr. Endang Hadi, Product Manager for Energy Management System and Ms. Sally Rachmatika, Product Manager for Hospitality.
The seminar was attended by more than 100 hospitality professionals and was well received by all participants, who appreciated the depth of knowledge they received. Feedback from the participants included comments on how well it was structured, the level of information available, and the insight they gained on topics of which they were not previously aware. They appreciated that SGS can add value to their businesses through such seminars and expressed the wish to attend future seminars, with updated topics, etc. This seminar was a step towards encouraging the leaders of Indonesia’s hospitality industry in implementing service excellence, in the interest of their organisations.
SGS focuses on providing comprehensive, integrated solutions for implementing, demonstrating and improving the best-in-class hospitality experience. SGS Hospitality Solutions addresses needs related to Safety, Sustainability and Service. SGS combines different methodologies, such as performance assessments, certification, testing, and training into a single powerful solution.
For more about SGS services, please visit SGS Travel and Hospitality website.