ENG's annual summit brings together the key players in the automotive warranty value chain including OEMs, suppliers, dealers and third party warranty providers.
For this fourth annual event the goal is to provide businesses with insights to help improve their warranty programs and achieve customer satisfaction while generating businesss revenue.
On May 17 at 10:05 am Juan Carlos Màrmol Rebollo, SGS Manager Retail Network Solutions, will give a presentation on social media and the next generation customer: Influencing the voice of your customer online.
Juan Carlos will speak about:
- Evaluating the potential negative impact and reacting quickly to prevent excessive negativity online
- Using customer-led conversations as a tool for transparency for brands and businesses
- Ensuring you use opportunities to pacify disgruntled customers and move your brand forward
- The presentation will be followed by a panel discussion on the same topic led by Juan Carlos
Join us at this event.
For more information, please contact:
Juan Carlos Màrmol Rebollo
SGS Manager Retail Network Solutions
t: +34 626 02 36 59