Centara: Safety & Health Benchmark in the Travel Industry

Client Stories

Centara Hotels & Resorts, Thailand’s leading hotel operator, provides exceptional service in immersive destinations with diverse facilities and activities.


David Good

As a Thai hospitality management and holding company, the group places a strong emphasis on providing Thai-influenced hospitality and its inimitably warm service across all its six brands while embracing and maintaining a sense of place in the local environment of each property. Centara's portfolio currently comprises 84 properties spanning all major Thai destinations plus the Maldives, Sri Lanka, Vietnam, Oman, and Qatar, and with development underway in Thailand, Laos, China, Japan, Myanmar, Cambodia, Turkey, Indonesia and the UAE.

“At Centara, our commitment to the safety of our guests and employees has never been commercially driven. Rather, it is a reflection of our values to look after our guests like family, and to create a sense of belonging at our hotels and resorts.

“We do not take any chances with the safety of our guests or employees. It is for this reason that we have always gone beyond local requirements and embraced a global H&S Audits Program that provides seamless risk management across all our operations.

“Over the past few years, SGS has been key to Centara’s success in providing a safe environment at our hotels and resorts. They do this not only via the SGS Risk Management Program, but also with proactive support during the pandemic, during which SGS helped us establish COVID prevention measures with the Cleaning & Disinfection Mark.

“The technical expertise and unrivaled local network provided by SGS is greatly appreciated by all of us at Centara, and we are proud to be a part of this true supporting partnership.”

David Good, Executive Vice President - Hotel Operations, Centara

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