We have developed the course with the needs of C-level executives, managers, supervisors and anyone else interested and/or involved in the process of customer service care.
Course outline:
- The human condition
- Different areas, different roles
- Self-evaluation: the fundamental value of myself and others
- Communication
- Interpersonal relationships and mutually beneficial relationships
- Teamwork
- Products and services
- Internal customers
- The negotiation of requirements
- The basic process of customer service
- Dealing with customers
- Face-to-face
- On the phone
- Who have claims
- Service projects
To find out more about our customer-focused attention, measurement and satisfaction training, contact SGS today.
The course encourages you to recognize your own abilities and to use this improved self-esteem as a basis for providing better customer service. You will learn how to establish and maintain interpersonal relationships at all levels of the organization, and develop the appropriate team-working tools.