Driving Excellence Through Quality Reviews – ISO 9001:2015 in Action

In today’s fast-paced and quality-driven environments, the ability to consistently meet customer expectations while adapting to evolving standards is paramount. Quality reviews serve as a strategic instrument within the Quality Management System, offering a structured forum for reflection, evaluation, and forward planning. Rooted in the principles of ISO 9001:2015, these reviews foster a culture of transparency, accountability, and continuous improvement. They bring together cross-functional teams to assess performance, identify risks, and align operational goals with strategic objectives. Through open communication, operational flexibility, and a relentless pursuit of excellence, quality reviews empower organizations to strengthen their processes, elevate product integrity, and reinforce their commitment to delivering value at every stage of production and service provision.

Objective

• Clarify the role of quality reviews in ISO 9001:2015.
• Strengthen organizational communication around quality.
• Explore methods for reviewing quality objectives and KPIs.
• Highlight the importance of leadership engagement.
• Showcase flexibility in review structures and frequency.
• Promote excellence in production through data-driven insights.
• Provide practical tools for action planning and follow-up.
• Encourage a proactive mindset toward quality management.

Agenda

• Welcome & Objectives
• Understanding Quality Reviews in QMS
• Inputs to Effective Quality Reviews
• Reviewing Quality Objectives & Metrics
• Leadership, Communication & Culture
• Action Planning & Follow-Up
• Case Study
• Wrap-Up & Key Takeaways
• Q&A

Target Audience: This webinar is designed for professionals involved in quality management, operational excellence, and continuous improvement within manufacturing or service-based organizations. Ideal participants include:

• Quality Managers and Coordinators
• Operations and Production Supervisors
• Internal Auditors and Compliance Officers
• Department Heads and Team Leads
• Senior Management and Executives
• Continuous Improvement Specialists

Language: English

Cost: No Charge

Can’t make a live session? Register now and receive a complimentary recording after the live event.

Speakers:

Sabrina Ippolito

Lead Auditor

With an avid passion for implementing efficient, effective, and lean quality systems, Sabrina believes that at the heart of any successful organization is a learning organization. She works with organizations to break down the barriers of silo mentality that plague many companies and helps surface an array of talent within organizations.

Sabrina is a classically trained biochemist and Certified Lead Auditor who ensures organizations maintain compliance and certification in a range of different industries and standards spanning pharmaceutical, cosmetics, and general manufacturing. She has directed, overseen, and improved several quality systems to reduce deficiencies and increase product flow across the U.S., Canada, and Europe. She is affiliated with the Professional Order of Chemists of Quebec (l'OCQ) and the American Society for Quality (ASQ).

Cindy Haight

Regional Sales Manager, Industrial and Mobility, SGS North America, Inc.

Cindy began her career in the certification industry 20 years ago as a Global Key Account Manager for another certification body, where she helped large international companies achieve their certification objectives. In 2016, she began providing training solutions as well as handling customer support and operational processes. Cindy joined SGS in January 2022 and works to provide solutions that help clients meet their goals. She specializes in management system standards, including those that address quality, health and safety, and environmental concerns.

For further information, please contact:

Dominic James
Marketing Assistant
t: +1-862-339-6737