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A Synergistic Approach to Quality and Maximizing ROI – The Value of Internal Audits, Management Reviews, and Quality Reviews

Internal audits and management reviews are essential components of any effective management system. While they differ in their approach and outcomes, both play a crucial role in maintaining the health and efficiency of an organization. These processes provide opportunities to identify and address potential issues proactively, ensuring that the management system operates as intended.

Internal audits are methodical and controlled evaluations of management systems that offer objective insight into their effectiveness. They are independent, impartial assessments designed to add value and improve organizational operations. Internal audits help identify areas for improvement, assess existing controls, and ensure compliance with standards and regulatory requirements.

Management reviews are periodic assessments of a management system's performance, providing an overview of its status and effectiveness. By reviewing inputs and outputs, organizations can determine operational objectives, identify areas for improvement, and gain insights into the overall health of the system.

In addition to internal audits and management reviews, quality reviews are essential for ensuring the ongoing effectiveness of a management system. Quality reviews focus specifically on the quality of products or services, processes, and customer satisfaction. They help identify and address quality-related issues, improve performance, and maintain customer trust.

By combining internal audits, management reviews, and quality reviews, organizations can create a comprehensive approach to managing their systems. This approach helps identify and address issues early, improve efficiency, and ensure the management system delivers the desired results.

Objective

This webinar is designed to provide working tools and a brief understanding of the existing synergy between internal audits, management reviews, and quality reviews.

Agenda

  • Part 1: Internal Audit
    • A brief overview of internal audits
    • The process of conducting internal audits
    • Examples of tools that can be used
  • Part 2: Management Review
    • A brief overview of management reviews
    • How to perform a management review and the interested parties involved in the activity
    • Examples of tools that can be used
  • Part 3: Quality Review
    • A brief overview of quality reviews
    • How to perform a quality review and the interested parties involved in the activity
    • Examples of tools that can be used

Target Audience

  • Any organization interested in learning how to analyze risk more efficiently and effectively within their organization, regardless of its size, industry, products, or services
  • Individuals responsible for implementing and maintaining a quality system within their organization
  • Individuals responsible for carrying out internal audits and/or management and quality reviews

Language: English

Cost: No Charge

Can't make a live session? Register now and receive a complimentary recording after the live event.

Speakers:

Sabrina Ippolito

Lead Auditor

With a passion for implementing efficient, effective, and lean quality systems, Sabrina believes that at the heart of any successful organization is a learning organization. She works with organizations to break down the barriers of silo mentality that plagues many companies and helps surface an array of talent within organizations.

Sabrina is a classically trained Biochemist and Certified Lead Auditor who ensures organizations maintain compliance and certification in various industries and standards, spanning pharmaceutical, cosmetics, and general manufacturing. She has directed, overseen, and improved several quality systems to reduce deficiencies and increase product flow across the US, Canada, and Europe. She is affiliated with the professional order of Chemists of Quebec (l'OCQ) and the American Society for Quality (ASQ).

Cindy Haight

Inside Sales Representative, Industrial & Medical Device, SGS North America, Inc.

Cindy joined SGS North America two years ago to work in the Knowledge Solutions Division. Her focus is to assist customers with certification for core ISO standards, ISO 13485, SMETA, and she also works in support of SGS Academy. Cindy began her career in the certification industry 20 years ago as a Global Key Account Manager for Bureau Veritas, where she helped large international companies achieve their certification objectives. In 2016, she moved to the Training Department, where she was responsible for customer support, sales, and many operational processes until joining SGS in January 2022.

Cindy is a long-time resident of Western NY, close to Lake Erie. She enjoys cooking and baking, as well as hiking and kayaking (to burn off the calories!).

For further information, please contact:

Dominic James
Marketing Assistant
t: +1-862-339-6737

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