IT services management system - ISO/IEC 20000-1:2018 / ITSMS-TH Best practice

The objective is to update of new IT services management system ISO/IEC 20000-1:2018 / ITSMS-TH Best practice. This standard provides a set of requirements for managing external, internal parties and services to achieve businesses and clients’ needs. It also helps the organization continually improving their delivery of IT.

Agenda

• Introduction of new version ISO/IEC 20000-1:2018

• Introduction of requirements ISO/IEC 20000-1:2018

• PDCA Model and 10 clauses of Annex SL guideline

• New requirement / Obsolete requirement

• Modification requirement

• Introduction of IT SMS Best practice for Entrepreneurs Thailand

• Q & A

Date:  14 January 2020

Online time: 14:00 - 15:00 a.m. (Bangkok local time) 

Language: Thai

For more information: Please contact at (66)2 678 1813;

• Ext. 1829 Pornvenus
• Ext. 1831 Jitkanya
• Ext. 1832 Naphat