Better Governance

Services

With a focus on our Knowledge and Digital & Innovation Divisions, we commit to:

• Support our customers on their journey to sustainability by increasing the proportion of revenue generated by our Sustainability Solutions and measure its positive impact through our impact valuation methodology

Operations and Supply Chain

Throughout our operations and supply chain, we commit to:

Excellence

• Promote a culture of efficiency and excellence through our World Class Services (WCS) program: 20% of WCS labs to reach World Class Manufacturing (WCM) Bronze award level and expand the program to at least 10 new sites ⁽¹⁾

Brand

• Achieve a customer satisfaction score of 85%

Integrity

• 100% of our employees trained on our Integrity Principles on an annual basis

Supply Chain

• Actively promote SGS sustainability principles & values in our supply chain. By 2023 at least 50% of our goods & services spend will be supplied by suppliers who have signed our Code of Conduct or commit to comparable standards to SGS's within their own policy. 100% of the selected SGS strategic suppliers will have completed our Sustainability Self-Assessment Questionnaire
• 75% of our RFP (Requests For Proposal) will be online and will include the relevant SGS sustainability criteria, enabling comparison and selection of suppliers
• Actively contribute to the reduction of our SGS CO₂ footprint by sourcing energy efficient solutions from our suppliers
• Leverage SGS buying power to request strategic suppliers to report their own CO₂ footprint and subsequently target carbon reduction in their own operations

Digitalization, Information Protection and Privacy

• Enhance the SGS Information governance framework, data privacy framework and standardized information security management systems
• Harmonize processes for third party vendors/processors for risk evaluation purposes

⁽¹⁾ Considering 2020 perimeter

To learn more about the progress we have made against our goals, please visit our Integrated Report.