Customer Service Training for Logistics

Achieving customer service excellence is essential for any organization in search of competitive advantage. From a logistics point of view, customer service is the chain of sales and logistics activities to meet customer requirements, which begins with receiving orders and ends with the delivery of products to customers. To satisfy your customers, staff need to think like customers, respond to their needs and fulfill promises. This course is for logistics personnel who wish to make a significant contribution to their company’s image and development through excellent customer service.

Why choose customer service training for logistics training from SGS?

This course will enable you to:

• Identify the important elements of customer service
• Develop knowledge on how to create favorable impressions with customers
• Learn how to maintain a professional attitude even when handling difficult customers
• Demonstrate an understanding of customers’ needs
• Understand how to anticipate, prevent and solve problems and complaints

Trusted customer service training from a leader provider of services to the logistics industry

As the world’s foremost certification, verification, inspection and testing organization, we offer in-depth knowledge in all aspects of logistics and customer services – both in theory and practice.

This course covers:

• An introduction to customer service
• Customer service from a logistics perspective
• Handling customer enquiries and requests
• Elements of logistics customer service
• Order lead time
• Service recovery
• Customer loyalty
• Measuring customer service and improvement actions

To find out more about our customer service training for logistics, contact us today.