We are pleased to inform that Smart Applications International Ltd, headquartered in Kenya, has been certified against the ISO 9001:2015 standard by SGS. This certification marks a significant milestone for the company as they continue to strive for excellence in their operations and services.
A journey towards excellence
Smart Applications International Ltd, commonly known as Smart, is a leading ICT company providing innovative digital solutions in the healthcare industry. Registered in 2003, Smart has a wide footprint in Africa with operations in 12 countries. Smart was founded to create meaningful human centric innovations for all with a mission to simplify access to healthcare and empower informed decision making.
Two years ago, the company took a strategic decision to streamline operations and processes to achieve efficiency, effectiveness and standardize service levels based upon the international best practices integrated to ISO 9001.
Challenges and lessons learnt
Since May 2023, Smart Applications International Ltd has been diligently working towards implementing the ISO 9001:2015 standard into their management system.
During the implementation phase, the company encountered some challenges, largely stemming from its internal operating context. The complexity of its processes and the scale of the organization prolonged the documentation phase. This required careful coordination to keep the project on track.
The key lesson learnt by Smart’s team has been the importance of aligning departmental practices and documented procedures in the framework of the management system.
Achieving a new milestone with ISO certification
After successfully passing the audit conducted by SGS in February 2025, Smart was awarded the certification in March 2025. This achievement reflects their commitment to quality, customer focus and continuous improvement within their organization.
ISO 9001 is an internationally recognized standard that sets out criteria for a quality management system. By implementing this standard, Smart Applications International Ltd has enhanced their processes and procedures to ensure consistency, efficiency and customer satisfaction across all aspects of their business.
With this ISO certification, Smart can further demonstrate their ability to deliver reliable and high-quality digital solutions that meet the needs of their clients in the healthcare industry.
The SGS audit provided us with insights with regards to the effectiveness and maturity of our management system, reinforcing our commitment to operational excellence, customer focus and continuous improvement.
Achieving ISO 9001 certification reaffirms Smart’s position as a leader in delivering reliable solutions for the healthcare sector, driven by quality, trust and excellence.
Earning ISO 9001 certification is a proud moment that reinforces our promise of quality delivery at every level of the organization, enabling us to service our customers, partners and stakeholders better.
About SGS
SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.
Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and trusted specialized brands, including Brightsight, Bluesign, Maine Pointe and Nutrasource.
SGS is publicly traded on the SIX Swiss Exchange under the ticker symbol SGSN (ISIN CH1256740924, Reuters SGSN.S, Bloomberg SGSN:SW).
