Mystery audits offer you an opportunity to assess and review customer service, branding, presentation and much more from the customer perspective, but without impacting or affecting employee performance. Our automotive experts pose as customers to conduct audits and evaluate staff performance. This means dealer network employees are unaware of the assessment and react naturally to the auditor.
Every audit is tailored to your brand’s needs. A Mystery Shopper Profile is constructed and our auditor will then visit a dealership in the role of the customer and report on the service elements that are important to you. Our mystery audits report on the service elements that customers notice, including:
Key benefits:
Contact SGS today to find out more about how automotive mystery Audits can benefit your business.
Helpline Number
SGS House 4B, Adi Shankaracharya Marg, Vikhroli (West),
Mumbai, Maharashtra, 400 083,
India