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European Accessibility Act (EAA) Services

Ensure your products and services meet the requirements of the European Accessibility Act (EAA) with testing and certification services from SGS.

The European Accessibility Act (Directive (EU) 2019/882) introduces mandatory requirements for products and services to improve accessibility for people with disabilities. Businesses must comply with these regulations to continue placing covered products and services on the EU market. Non-compliance can result in penalties from regulatory authorities and reputational risks if products are inaccessible.

We help you navigate the EAA by testing and certifying your products and services against the EN 301 549 standard, ensuring they meet accessibility requirements while supporting inclusivity and brand integrity.

Discover the benefits of our EAA services

  • Ensure compliance

    Meet the mandatory requirements of the EAA to avoid penalties and maintain EU market access.

  • Protect your reputation

    Avoid complaints and potential enforcement actions by ensuring your products and services are accessible to people with disabilities.

  • Enhance brand value

    Show commitment to inclusivity by delivering products and services that support independent living.

  • Gain consumer trust

    Improve usability for all, enhancing customer satisfaction and strengthening your brand image.

Your partner for EAA testing and certification

As a global leader in inspection, testing and certification, we provide unmatched expertise to help you comply with the European Accessibility Act. Our involvement in international standardization, combined with our proven track record, ensures you can trust us to guide you through every step of the compliance process.

We are uniquely positioned to support your EAA compliance:

  • Member of CEN/CLC/ETSI/JWG eAcc “eAccessibility,” as the only third-party testing and certification body
  • Developer of complete EAA testing and evaluation procedures aligned with Directive (EU) 2019/882
  • Market leader in China, where we deliver around 80% of all EAA services
  • Widely recognized methods, validated through partnerships with leading global consumer goods companies
User Experience or Customer Satisfaction Concept
Are your products and services ready for EAA compliance?
Contact us today to discuss how our accessibility testing and certification services can help you achieve EAA compliance, strengthen inclusivity and protect your brand.

FAQs

The Directive applies to a range of consumer products, including:

  • General purpose computer hardware systems and operating systems
  • Self-service terminals such as payment terminals, ATMs, ticketing machines and check-in machines
  • Interactive information terminals (excluding those built into vehicles, aircraft, ships or trains)
  • Consumer terminal equipment for electronic communications services
  • Consumer terminal equipment for accessing audiovisual media services
  • E-readers

The Directive applies to several service categories. At present, we provide certification for e-commerce services. Any website or mobile app that enables transactions, such as the purchase of products, is considered an e-commerce service.

Non-compliance can result in penalties from national market surveillance authorities. In addition, brands risk reputational damage if their products or services cannot be used by people with disabilities.

Compliance with the EAA is assessed against EN 301 549, the European standard for accessibility requirements of ICT products and services.

We provide comprehensive testing and certification services to verify that your products and services meet the requirements of the EAA. Our experience, industry involvement and market leadership make us the trusted partner for accessibility compliance.

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SGS House 4B, Adi Shankaracharya Marg, Vikhroli (West),

Mumbai, Maharashtra, 400 083,

India