Nairobi Serena Hotel has once again demonstrated its commitment to excellence by successfully completing the SGS Hospitality Excellence Program (HEP) audit focusing on food safety. This achievement confirms the hotel’s continued compliance with rigorous food safety requirements.
As part of Serena Hotels, a distinguished collection of properties across Africa and Asia, Nairobi Serena Hotel operates within a brand that is deeply rooted in consistency, trust and cultural authenticity. For Serena Hotels, maintaining high food safety standards is not simply a regulatory requirement; it is a core component of its brand promise.
Since 2016, SGS has partnered with Serena Hotels in East Africa to provide comprehensive food testing, auditing and training services. This collaboration covers 20 properties across Kenya, Uganda, Tanzania and Rwanda, reinforcing consistent food safety practices throughout the region.
Why the Hospitality Excellence Program Matters
The SGS Hospitality Excellence Program is designed to provide an independently verified assessment of food safety practices within hospitality establishments. Through this program:
- Management gains greater awareness of potential risks and can take proactive measures to mitigate them
- Customers, tour operators and insurers benefit from the reassurance of independent third-party monitoring, supporting due diligence
- Establishments can strengthen trust and transparency in their food safety processes
A comprehensive approach to food safety
The HEP program offers a holistic evaluation through several key components:
- Detailed audits of premises and operational practices, including photographic documentation
- Sampling and laboratory testing conducted in ISO 17025 accredited facilities
- Structured reporting with a scoring system, assessor insights and a defined follow-up mechanism
The results enable benchmarking and comparison across different establishments, while SGS reporting tools allow Serena Hotels to identify trends and continuously improve their operations.
Recognition that reflects commitment
By meeting the program’s stringent criteria, Nairobi Serena Hotel qualifies for a Certificate of Compliance and the use of the SGS Approval Performance Mark. More importantly, this achievement reflects Serena Hotels’ broader commitment to delivering safe, high-quality experiences to every guest, in every location.
The successful audit underscores how Serena Hotels continues to lead by example, demonstrating that excellence in hospitality is built on a foundation of consistency, transparency and attention to detail.
About SGS
SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of over 100,000 dedicated professionals. With more than 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.
Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and a portfolio of trusted specialized brands, including Applied Technical Services, Brightsight, Bluesign and Nutrasource.
SGS is publicly traded on the SIX Swiss Exchange under the ticker symbol SGSN (ISIN CH1256740924, Reuters SGSN.S, Bloomberg SGSN SW).
