In 2016, SGS acquired 51% of the capital of C-Labs. C-Labs is a company that specializes in artificial intelligence (AI) applied to unstructured data and horizon scanning. In partnership with leading AI research centers and industry-known data scientists, it has helped develop innovative new solutions for the regulatory compliance market.
Through this joint venture, SGS created and developed SGS Digicomply, its market leading regulatory compliance solution.
SGS Digicomply offers a fully automated intelligence-gathering solution that scans regulatory, media, trading and environment information in real-time. Powered by AI, machine-learning, analytics and world-leading industry expertise, it provides advanced predictive risk analysis and high-level insights to support our food and cosmetics industry customers’ compliance requirements, while enabling and expediting product market access.
SGS Digicomply is trusted by a large number of major food and cosmetics industry players. Its excellent Net Promoter Score (NPS) of 73, which is well above the industry average, is due to an outstanding customer-centric approach.
Following the acquisition of the remaining 49% stake from the other shareholders of C-Labs, SGS now owns 100% of SGS Digicomply.
Frankie Ng, CEO of SGS, said: “With the acquisition of the remaining stake of C-Labs, SGS Digicomply will continue to deliver customized solutions. SGS Digicomply enables our clients to navigate a complex, everchanging compliance environment and predict emerging risks in the supply chain with a renewed focus on sustainability. This transaction demonstrates that we continue to lead the industry in digital innovation and helps us to achieve our strategic target of becoming the most digital company in the TIC industry.”
We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.