During our 2021 Investor Days, we presented our vision of becoming the digital leader in the TIC industry by applying digital technologies and methodologies to create new products and services, automating operations, and improving the customer experience through a customer-centric approach.
To help us achieve this vision, our 2023 ambitions include three key focus areas:
- Data- Driven Company: enhance performance by connecting data, people, and processes – our CEO, Frankie Ng, has stated that we expect to be fully data-driven by 2025
- Smart Simplicity: augment physical operations with artificial intelligence and machine learning
- Customer First: the right service, for the right person, at the right time
At IoTech Central, we strongly believe in the huge potential of the Internet of Things (IoT) to shape our core business. IoT allows us to bring value to our customers and increase customer satisfaction by providing innovative services and enabling us to achieve operational efficiencies. It also creates new digital business opportunities for us and strengthens SGS’s position as a digital player in the global market.
