Building on the foundational concepts from Part 1, this session dives into the practical tools that bring Root Cause Analysis (RCA) to life, including the 5 Whys, Fishbone (Ishikawa) Diagrams, Pareto Charts, Scatter Plots, and structured data collection methods. Participants will learn not only how to use these tools, but also when each is most effective.

Real-world examples, such as a 5 Whys analysis, will illustrate how root causes emerge through systematic questioning. This session also introduces the human side of RCA, including cognitive biases, assumptions, team dynamics, and the common pitfalls that cause organizations to stop at surface-level explanations.

By emphasizing collaboration and system-level thinking, participants will learn why 90% of perceived human errors can often be attributed to system errors or deficiencies. Part 2 prepares attendees to conduct RCA with greater accuracy, consistency, and cross-functional engagement.

Objective

Equip participants with practical RCA tools that enable consistent, repeatable, and evidence-driven problem solving.
Build the capability to identify true system-level causes rather than attributing issues to individual human error.
Strengthen organizational problem-solving culture by integrating structured analysis with awareness of human and cognitive factors.
Enhance cross-functional collaboration and alignment during RCA activities.

Agenda

Introduction
Understanding the Role of RCA Tools
Demonstration of Key RCA Tools
The Human Side of RCA
Applying System-Level Thinking
Integrating Tools for Effective RCA
Q&A

Target Audience:

Quality and Process Improvement Professionals
Engineers and Technicians
Project Managers
Operations and Production Managers
Safety and Compliance Professionals
Healthcare and Service Industry Practitioners
Anyone involved in problem-solving or corrective action processes

Language: English

Cost: No Charge

Can't attend the live session? Register now to receive a complimentary recording after the live event.

Speakers:

Sabrina Ippolito

Lead Auditor

With an avid passion for implementing efficient, effective, and lean quality systems, Sabrina believes that at the heart of every successful organization is a learning organization. She works with organizations to break down the barriers of silo mentalities that affect many companies and helps surface a wide range of talent within organizations.

Sabrina is a classically trained biochemist and Certified Lead Auditor who helps organizations maintain compliance and certification across a variety of industries and standards, including pharmaceutical, cosmetics, and general manufacturing. She has directed, overseen, and improved several quality systems to reduce deficiencies and increase product flow across the United States, Canada, and Europe. She is affiliated with the Ordre des chimistes du Québec (l'OCQ) and the American Society for Quality (ASQ).

Cindy Haight

Regional Sales Manager – Industrial and Mobility, SGS North America, Inc.

Cindy began her career in the certification industry 20 years ago as a Global Key Account Manager for another certification body, helping large international companies achieve their certification objectives. In 2016, she transitioned into providing training solutions while also supporting customer service and operational processes.

Cindy joined SGS in January 2022 and works to provide solutions that help clients achieve their goals. She specializes in management system standards, including those related to quality, health and safety, and environmental management.