Nonconformances refer to instances where a product, process, or system fails to meet the specified requirements set by the quality management system (QMS). These deviations can be identified through audits, customer feedback, inspections, or routine monitoring. Addressing nonconformances is crucial to maintaining the integrity and effectiveness of the QMS.
Corrective Actions are systematic steps taken to eliminate the causes of nonconformances and prevent their recurrence. This involves identifying the root cause of the issue, developing and implementing a plan to address it, and monitoring the effectiveness of the action to ensure the problem is resolved.
Effective management of nonconformances and the implementation of corrective actions are essential in maintaining high standards of quality and compliance across various industries. These processes help organizations improve operations, enhance customer satisfaction, and reduce the risk of future issues.
Objective
This webinar aims to provide a comprehensive and engaging experience that educates participants on the theoretical aspects while equipping them with practical tools and strategies to enhance their quality management practices. It is designed to provide working tools and a brief understanding of the existing synergy between nonconformances and corrective actions.
Agenda
Part 1: Common Nonconformances:
- NCs vs CARs
- Defining nonconformance and its classifications
- Key aspects of a nonconformance
- Sources of requirements
- A brief overview of common nonconformances
- How to document a nonconformance
Part 2: Corrective Actions
- Defining a corrective action
- Key aspects of a corrective action report (CAR)
- Documenting a corrective action report
- Evaluating the effectiveness of a corrective action
- Q&A
Target Audience
Any organization interested in learning how to efficiently and effectively perform nonconformance and corrective action investigations within their organization, regardless of size, industry, products, or services:
- Quality Managers and Quality Assurance Professionals: Individuals responsible for maintaining and improving quality standards within an organization.
- Compliance Officers: Professionals tasked with ensuring that the organization adheres to industry regulations and standards, including ISO 9001.
- Operations Managers: Leaders overseeing production or service delivery processes, who need to manage and address nonconformances.
- Process Improvement Specialists: Individuals focused on optimizing processes and implementing continuous improvement initiatives.
- Auditors (Internal and External): Auditors who assess compliance with ISO 9001 and other quality standards, and need to understand nonconformance management and corrective actions.
- Manufacturing and Production Supervisors: Supervisors who manage day-to-day operations on the shop floor and need to address nonconformances promptly.
- Supply Chain Managers: Professionals ensuring that suppliers meet quality standards and address nonconformances.
- Customer Service Managers: Individuals handling customer feedback and complaints, which may lead to identifying nonconformances.
- Engineering Teams: Engineers involved in product design and development who need to understand how nonconformances can impact quality and compliance.
- Business Owners and Executives: Senior leaders ensuring that their organization adheres to quality standards and drives continuous improvement.
- Employees involved in Quality Management Systems (QMS): Staff members responsible for documentation, data analysis, and corrective action implementation.
Language: English
Cost: No Charge
Can't make a live session? Register now and receive a complimentary recording after the live event.
Speakers:
Sabrina Ippolito
Lead Auditor
With an avid passion for implementing efficient, effective, and lean quality systems, Sabrina believes that at the heart of any successful organization is a learning organization. She works with organizations to break down the barriers of silo mentality that plague many companies and helps surface an array of talent within these organizations.
Sabrina is a classically trained biochemist and certified lead auditor who ensures organizations maintain compliance and certification across various industries and standards, including pharmaceuticals, cosmetics, and general manufacturing. She has directed, overseen, and improved several quality systems to reduce deficiencies and increase product flow across the US, Canada, and Europe. She is affiliated with the Professional Order of Chemists of Quebec (l'OCQ) and the American Society for Quality (ASQ).
Cindy Haight
Inside Sales Representative, Industrial & Medical Device, SGS North America, Inc.
Cindy joined SGS North America a year ago to work in the Knowledge Solutions Division. Her focus is to assist customers with certification for core ISO standards, ISO 13485, and SMETA, and she also supports SGS Academy. Cindy began her career in the certification industry 20 years ago as a Global Key Account Manager for Bureau Veritas, where she helped large international companies achieve their certification objectives. In 2016, she moved to the Training Department, where she was responsible for customer support, sales, and many operational processes, until joining SGS in January 2022.
Cindy is a long-time resident of Western NY, close to Lake Erie. She enjoys cooking and baking, as well as hiking and kayaking (to burn off the calories!).
For further information, please contact:
Dominic James
Marketing Assistant
t: +1-862-339-6737