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Top Tips for Implementing a Quality Management System

A Quality Management System (QMS) ensures that products or services consistently meet or exceed customer expectations. By focusing on quality, organizations can enhance customer satisfaction and loyalty; ultimately leading to repeat business and positive word-of-mouth.

Implementing a QMS involves several fundamental steps to ensure its effectiveness and success. All too often, those tasked with this daunting mission express difficulty throughout their endeavor. The undertaking of a QMS certainly has its challenges, there is no doubt, however, with a roadmap in hand, even the most complex industries with intricate systems may bask in success upon accomplishment. The one question remains though: “Where does anyone start?”


The objective of this webinar is twofold:

  1. To provide a brief understanding of a QMS
  2. To provide a useable roadmap for implementing a (quality) management system


  • Introduction
  • A brief overview of a QMS and its proven benefits
  • A roadmap leading to the successful implementation of a QMS
  • Q&A

Target Audience: Individuals responsible for implementing a QMS within their organization.

Language: English

Cost: No Charge

Can't make a live session? Register now and receive a complimentary recording after the live event.


Sabrina Ippolito

Lead Auditor

With an avid passion for implementing efficient, effective and lean quality systems, Sabrina believes that at the heart of any successful organization, is a learning organization. She works with organizations to break down the barriers of silo mentality plagued by many companies and helps surface an array of talent within organizations.

Sabrina is a classically trained Biochemist and Certified Lead Auditor that ensures organizations maintain compliance and certification in a realm of different industries and standards spanning pharmaceutical, cosmetics, and general manufacturing. She has directed, overseen, and improved several quality systems to reduce deficiencies and increase product flow across the US, Canada and Europe. She is affiliated with the professional order of Chemists of Quebec (l'OCQ) and the American Society for Quality (ASQ).

Cindy Haight

Inside Sales Representative, Industrial & Medical Device, SGS North America, Inc.

Cindy joined SGS North America one year ago, to work in the Knowledge Solutions Division. Her focus is to assist customers with Certification for Core ISO standards, ISO 13485, SMETA, and she also works in support of SGS Academy. Cindy began her career in the certification industry 20 years ago, as a Global Key Account Manager for Bureau Veritas, where she helped large International Companies achieve their Certification objectives. In 2016, she moved to the Training Department, where she was responsible for customer support, sales and many operational processes, until joining SGS in January 2022.

Cindy is a long-time resident of Western NY, close to Lake Erie. She enjoys cooking and baking, and also hiking and kayaking (to burn off the calories!).


For further information, please contact:

Dominic James
Marketing Assistant
t: +1-862-339-6737

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