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QM 9004
Improve your business performance
In today’s ultra-competitive business environment, companies that wish to maintain or assume an industry leading position must ensure critical focus on continual improvement, organisational excellence and business process excellence.
Businesses need to identify and exploit the creative resources that are dormant within their organisation, enhance the focus of their management, strengthen the commitment of their employees and regularly benchmark their performance versus their competitors and that of world class organisations.
QM 9004 is an outstanding accredited certification scheme developed by SGS to significantly assess and improve overall business performance.
QM 9004 assesses and rates your business against seven Key Performance Indicators, namely leadership, strategic planning, customer focus, management system, resource management, process management, performance results. The scheme identifies the critical areas of improvement that need to be addressed and maps out a path to resolve these issues. QM 9004 benchmarks your performance with those of industry peers and world class organisations.
Certifying your organisation against the QM 9004 requirements will bring you the following benefits in business performance improvement, by helping you:
- Turn your company into a market-driven organisation by identifying the organisation drivers that build innovation, and help you implement them;
- Improve customer satisfaction and perception of your company: put in place the right tools to collect and analyse your customers' perception, satisfaction and expectations; identify how to improve your products/services positioning and characteristics;
- Improve your operational performance, assess your bottom line results and analyse your organisation’s efficiency and effectiveness;
- Improve and assess your management’s execution capability;
- Provide you with a platform for linking different improvement and management initiatives within your organisation;
- Ensure that you comply with social and environmental concerns; and
- Disseminate your vision and values throughout your organisation.
SGS is the world’s preferred testing, verification and certification body. Our goal is to develop and implement innovative and rewarding certification schemes that contribute to improving your business performance.
Our expert, qualified lead auditors possess the safety, technical and regulatory knowledge to deliver the most meaningful and professional audits and can help you meet your objective of business excellence.
The SGS value-added commitment
SGS is committed to adding value to your operations and delivering real business performance improvement.
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