Global Sales Hubs Network
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OGC’s current structure of global sales hubs in Geneva, Houston, London and Singapore dates back to the mid 1980s when SGS pioneered the concept with an international coordination team based out of Geneva, followed shortly thereafter by a similar setup in London. Today’s structure of four Global Sales Hubs is designed to provide one truly global service operating 24/7 and providing information and support to customers wherever they might be, and at any time. Each Hub relies on a diverse team that brings to bear business development, customer care, after sales service and technical expertise and can easily tap into our global network of technical experts as well as our technical governance team. Regardless of a customer’s location, we provide a single point of contact, a local liaison for both domestic and international business, fully focused on customer needs. The Hub foundation has cemented our focus on teamwork and given us a global approach to all business. Our progress has been clear with our major customers now familiar with our set up and using it to their best advantage. They are contacting the Hub that suits their needs at a given time, and benefiting from the superior service through the incorporation of up to the minute technology. Cross Hub collaboration has lead to the very successful adoption and implementation of the oil industry’s Navarik Web based order to invoice system. SGS was the first inspection provider to successfully implement on a global basis the London market’s new system – made possible through our global customer care coverage provided by the linked Hubs. Information relevant to customer instructions, procedures and expectations is shared between the Hubs, be it a single nomination or a major contract. Regular Hub meetings and conference calls are held as well as utilising SGS Sharepoint to ensure standardisation of information. |
