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GRI Content: G4-24, G4-25, G4-26

We engage stakeholders to inform the development of our sustainability strategy and determine which topics they want to see covered in the Sustainability Report. Every year, the Corporate Sustainability team, in collaboration with the Chief Operating Officers, Executive Vice Presidents and Managing Directors, reviews our stakeholder map to ensure that it reflects the nature of our existing relationships with stakeholders. Stakeholders are selected based on how far they can affect, or be affected by, our activities. We also have a stakeholder panel, comprising individuals representing various stakeholder types, who have a strong understanding of our complex business and so can give more specific feedback. This Stakeholder Panel is normally organized every three years. The next one will be held in 2017.

Stakeholder  Why We Engage How We Engage Examples of Stakeholder Engagement in 2016 

Our Employees

(Existing and potential employees and subcontractors)

We add value to our employees by offering personal and career development opportunities across our multiple functions and geographies. We offer flexible working opportunities and equal opportunities to all.
  • Global employee engagement program, CATALYST
  • SGS Sharepoint intranet portal
  • SGS Inside newsletter
  • Training programs, videos and e-learning modules
  • SHINE Onboarding
  • Annual integrity training
  • Annual Safety Month
  • Spot the Orange Dot environmental behavior campaign
  • Sustainability learning
  • Employee Representation Councils (e.g. European Works Council “Euroforum”)
  • Employee representatives were consulted on the SGS Human Rights Policy in October 2016.
  • Our affiliates are focusing on progressing action plans linked to feedback from our last employee engagement survey, CATALYST, from 2015. Employees of affiliates are involved in progressing these plans. (See our case studies for more detail.) Our next employee survey is planned for 2017.
Our Customers

(Existing and potential customers)
We add value to our customers by providing them with leading services. We help to make their businesses more efficient, profitable and sustainable. They in turn pass this on to society in the form of employment, trusted products and the effective management of environmental, social and regulatory risks.
  • One-to-one meetings
  • SGS-hosted conferences, seminars and webinars
  • Customer surveys, e.g. Voice of the customer
  • White papers
  • Customer portal
  • In response to market and regulatory changes, SGS published a series of white papers during 2016. For example, our white paper for retailers on “Understanding the Risks of Global Supply Chains and How to Manage Them”’ will help retailers to recognize the importance of adopting a proactive strategic approach to quality assurance within a global supply chain.
  • Following amendments to EU Directive 2015/863, SGS published “RoHS II: Meet the Compliance Challenge”, a white paper exploring the changes that were introduced to the EU’s Restriction of Hazardous Substances in Electrical and Electronic Equipment Directive 2011/65/EU (RoHS II).
  • For this and other examples of white papers published by SGS in 2016, see our White Paper Library.
Our Industries Icon
(Industry peers, trade bodies and associations; Authorities, governments and regulators; Unions and works councils)
We help advance the industries we operate in by providing innovative and reliable services. We help our customers to improve the safety and quality of global supply chains and to drive innovation. This in turn establishes new industry benchmarks for efficiency, sustainability and operational best practices.
  • SGS-hosted conferences, seminars and webinars
  • Membership meetings and events
  • White papers
Our Partners

(Suppliers, business partners and consultants)
We provide value to our partners by sharing our expertise and helping them to refine their product offerings. In this way, we help them to develop their businesses.
  • Regional supplier events
  • Training programs
  • Supplier Innovation Forum
  • White papers
  • SGS provided expert training and industry insight through various mechanisms during 2016, including seminars and conferences. For example, at the combined Global Tourism and Hospitality Conference and Asia Pacific Forum held in Hong Kong in May 2016, SGS presented global industry trends in tourism and hospitality, and key principles and steps organizations should adopt to lead and transform the industry. SGS also gave a plenary presentation at the International Convention of Exhibition and Fine Art Transporters (ICEFAT) Annual Conference in Geneva, held from November 3 to 6, 2016. We presented our unique system for monitoring the condition of artworks around the world, which is based on the use of an international network of accredited art conservators, proprietary software and rigorous museum level procedures.
  • SGS also held various workshops with suppliers as part of our Supplier Innovation network (see Supplier Innovation section in our 2016 Sustainability Report and case studies).
Our Investors

(Shareholders, financial community and socially responsible investors)
We add value to our investors by being a robust, sustainable business with a 138-year long track-record. We are recognized for our transparency, leadership and commitment to our long-term sustainability.
  • AGM
  • SGS Investor Days
  • Meetings with investors and analysts
  • Responses to analyst questionnaires
  • Our annual SGS Investor Days took place in Poland in October 2016. They provided an opportunity for investors to hear about the business plan from the leadership team and get regional and business updates from the field. Details of the presentations made to investors are available on our dedicated website.
Our Community

(People, environment, community programs, special interest groups, NGOs and academics)
We currently support around [150] community initiatives in response to local needs. Many of these are aligned to the United Nations’ Sustainable Development Goals. We also support disaster relief and environmental sustainability by sharing our expertise and network with non-profit organizations.
  • Annual community survey to measure the impact of community investment
  • One-to-one meetings with NGOs and responses to questionnaires
  • White papers
  • We conducted our annual Community Survey in November 2016. A summary of responses is provided in the Community section of our 2016 Sustainability Report.

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