Customer Story: Manheim Demonstrates its Commitment to Quality by Transitioning to ISO 9001:2015
Automotive solutions provider Manheim has transitioned to ISO 9001:2015 to further improve its quality management system.
Manheim, part of Cox Automotive, offers a range of solutions for the wholesale vehicle market, including inspections, valeting, reconditioning of vehicles for onward sale, channel management solutions and vehicle auctions. The company is committed to achieving high standards in its operations and was certified by SGS in the UK to ISO 9001, the benchmark for quality management systems, in 2005.
To continue achieving the highest levels of quality, Manheim chose to transition to ISO 9001:2015. As Tina Nash, the company’s Compliance Manager, Business Assurance, explains, “Manheim aspires to be a sector innovator, so we made the inevitable decision to press on with compliance and achieving ISO 9001:2015.”
Once again, the company looked to SGS for assistance.
The transition process began with Manheim’s management team attending a one day transition course to ensure that everyone understood the new requirements. SGS Principal Auditor Paul Stock then undertook the transition audit.
Paul found that the team were fully committed to making the changes required for implementing the new standard. He observed, “It was obvious the management team had done lots of work before they began the implementation and this led to a strong level of consistency throughout the process. Organizations do not always appreciate the added value of achieving standards but Manheim were resolute in their determination to achieve it.”
As the process moved forward, Manheim continued to examine and review its operations, looking for gaps and issues that needed to be dealt with. Tina reflects, “It was a real thinking process. We created a detailed program of work to demonstrate our application to the standard. Paul ensured we communicated our clear methods of demonstrating our compliance to the standard and how we have applied it to our business.”
The audit process has encouraged continual improvement throughout the Manheim business. As Tina points out, “The SGS audit process has triggered our internal mechanics prompting continuous input from other parts of the business. It would be an understatement to say without Paul’s and SGS’s approach and attention to detail, the organization would have been behind in our drive to achieve the standard. They helped us raise the bar and this is evident with the way we are now talking to our customers about digital solutions and other options.”
SGS’s contribution was found to be invaluable. “We have always found SGS to be professional and thorough and we have benefited from this in helping us to move forward,” says Tina.
Tina sees the transition as the start of the next level of Manheim’s journey toward visible quality management. She explains, “We have recognized an enhanced confidence and a new insight into our business.”
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SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 90,000 employees, SGS operates a network of over 2,000 offices and laboratories around the world.