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SGS has successfully created the foundation for monitoring the quality of service of telecoms in Mozambique.

SGS, with its partner Escopil and Global Voice Group, has recently finished its contract with the Instituto Nacional das Comunicaçoes de Moçambique (INCM). The result of SGS’s mandate has been the creation of a monitoring system for the quality of telecommunication networks in Mozambique.

When Mozambique passed a decree on the Regulation of the Quality of Service of its public telecommunications services in 2011, SGS was awarded the contract and started the project in November 2014. By March 2015, SGS and its partners had established a control method for quality of service, procedures for measuring quality of service, had trained the staff and assessed quality of experience, before doing the first quality of service pilot in Maputo City.

In a few months, SGS had created the foundation for monitoring quality of service in Mozambique. There are now grounds for fair competition to encourage operators to invest in the infrastructure and offer better quality of service to subscribers.

SGS and its partners are committed to supporting the INCM during its testing initiative to insure the regulator’s success.

For more information, please contact:

Yves Jobin
Governments and Institutions
Business Development Manager & Head of GIS Innovation
t: +41 22 739 9465
www.sgs.com/layer4