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About

This webinar will discuss the results of a satisfaction survey given to 1,500 dealers in the 4 main European markets. This was part of the SGS 2014 Global Warranty Satisfaction Survey, the first ever multi-continent warranty satisfaction survey for the automotive industry.

Starts

April 29, 2014, 09:00

Ends

April 29, 2014, 11:00

Location

Online

Agenda

The webinar will discuss further information about:

  • For which brands dealers find warranty easy to work with
  • Dealer Satisfaction with the key warranty tools field force, hotlines and audit
  • Dealer Satisfaction with the level and administration of goodwill
  • Dealer Satisfaction with the level and administration of extended warranties
  • Comparison of results between 2012 and 2014 survey wave

Background

This event is a part of the 2014 SGS webinar series aimed at helping automotive manufacturers and brand owners continually enhance customer experience. SGS is running a range of webinars aimed at supporting organization in this mission.

This survey is part of SGS Global Warranty Satisfaction survey conducted in Europe, US, China, Brasil and Argentina during the course of 2014. It is the first ever multi-continent warranty satisfaction survey for the automotive industry and follows the two previous surveys performed by SGS in Spring 2012 in the main European markets and 2013 in the US.

Conducted on almost 1,500 dealers over 17 brands in the 4 main markets of Europe, the results of this unique industry study will enable those responsible for warranties at vehicle manufacturers to understand their brand’s position compared to the competition. It gives a clear benchmark for the warranty controlling processes of hotlines, field force and audits.

Target Audience

Warranty Managers, Aftersales Directors, Dealer Audit managers, Dealer Call Center Managers, Management of Large dealers, Warranty Professionals, Dealer Service Managers, Dealer principles, Automotive Dealer Associations

Presenter

Mr. Roland Gagel, SGS Global Sector Manager - Automotive

Click to Register for the Session
09:00 a.m. London (GMT Summer Time)
10:00 a.m. Paris, Berlin, Madrid, Amsterdam (Europe Summer Time)
11:00 a.m. Helsinki (Northern Europe Summer Time)
08:00 a.m. Casablanca (Morocco Standard Time)

You will receive logistics upon registration. We hope to see you there.

*This webinar will be recorded and made available 24-48 hours after the live event.

Language: English
Cost: No Charge

For more information, please contact:

Nelirene Dablio
Global Interactive Marketing Manager
SGS S.A.
t: +63 2 848 0777 loc. 8772