Share on LinkedInShare on LinkedInShare on FacebookShare on FacebookTweet thisTweet this
White Paper
Dealers View of Warranty BR

Dealers’ View of Warranty: SGS Global Warranty Satisfaction Survey Results for Brazil

Warranty Administration Systems Serve to Improve After Sales Processes and Build Long-term Customer Loyalty

The Brazil Dealer Warranty Survey 2014 is part of the first ever global warranty satisfaction survey of automotive dealers. It has intensively researched the business areas of sales, aftersales and warranty from interviews with 300 dealers in Brazil representing 15 OEMs.

The results enable those responsible for warranties at vehicle manufacturers to understand their brand’s position compared to the competition. It gives a clear benchmark for the warranty controlling processes of hotlines, field force and audits.

The survey, conducted between January and March 2014 indicates overall satisfaction with the ease of warranty handling, goodwill policies and extended warranty programmes with findings based on high-level analysis that lends support to the conclusions of this paper.

Please fill out the form to download your complimentary copy.

* Required Fields
2000 characters remaining
Confirm my submission by email
I understand that by clicking on the Submit button, I accept the Terms and Conditions and am satisfied with the Privacy Policy.


SGS Headquarters

  • 1 Place des Alpes
    P.O. Box 2152
    1211 Geneva 1
  • t   +41 22 739 91 11
  • f   +41 22 739 98 86
  • e   Email us


Sign up to SGS publications and newsletters from your region and around the world.

Office Directory

Find SGS offices and labs around the world.World map
Office Locator