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HomeRisk ManagementQuality, Security & Business ContinuityQualityQuality Management SystemsEN 15838 Certification
Developed in response to a European Commission mandate, the EN 15838 standard aims to encourage the development of CCC services which not only are effective, high quality and cost-efficient but also meet customer expectations. Using a balanced approach it addresses a number of areas.
The standard specifies the requirements for CCCs and provides customer-focused best practices designed to meet customer expectations. There is also focus on performance quality at the point of contact between the customer and the CCC. An audit against the EN 15838 standard delivers a better performing business, customer satisfaction and differentiates your operation from your competitors.
For the call center industry:
For all call centers:
For in-house call centers:
For outsourcing call centers:
For client organizations of outsourcing call centers:
Contact SGS today to find out more about our EN 15838 certification services.