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SGS S.A.

  • 1 place des Alpes
  • P.O. Box 2152
  • 1211   Geneva 1
  • Switzerland
  • t   +41 22 739 91 11
  • f   +41 22 739 98 86
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Minimize menuMaximize menuHomeRisk ManagementQuality, Security & Business ContinuityQualityQualicert TM - Service Quality Certification

Qualicert TM - Service Quality Certification

Ensure that your supply chain and delivery networks are operating to the standards expected by your customers with independent assessment from SGS. QualiCert™ Service Quality Certification helps you enhance the performance standards of your service delivery. QualiCert™ Certification helps to protect brand reputation and leverage your organization’s potential for continuous improvement, including internal cost control, by providing key stakeholder endorsement of your best practices.

The SGS QualiCert™ Service Quality Certification program includes the following elements:

  • Training on the link between service delivery and customer requirements
  • Training on gathering customer requirements and creating service delivery criteria
  • Development of criteria by client
  • Public validation of these criteria by an independent committee made up of recognized service users, providers and industry experts
  • Audits by SGS of compliance with service delivery criteria (through systems audits, mystery shopping, observation, interviews, document reviews, etc) and
  • Reporting (non-conformities, opportunities for improvement, etc) and issuing a QualiCert Certificate

QualiCert™ Certification is the world’s best-recognized official sign of independently verified service quality. You too can use the QualiCert™ methodology to define, implement and monitor critical delivery performance criteria in line with your business strategies. Our audits confirm the performance levels that your organization achieves and help to define a strong framework for results-oriented quality management.

SGS representatives are happy to answer any of your questions, listen to your needs and draft a proposal based on your requirements.

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Customised AuditSolutions BrochureCustomised Audit Solutions brochureLearn to implement highest performance standards (PDF 393KB) ...
ISO 9001BrochureISO 9001 brochureQuality Management Systems Services (PDF 149KB) ...

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Contact

SGS S.A.

  • 1 place des Alpes
  • P.O. Box 2152
  • 1211   Geneva 1
  • Switzerland
  • t   +41 22 739 91 11
  • f   +41 22 739 98 86
  • e   Email Us

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  • JUN
    13

    Global Offshore Wind - Renewable UK 2012
    On June 13-14, 2012, SGS will be attending the 11th RenewableUK Global Offshore Wind 2012 Conference and Exhibition in London, UK. At stand 545, SGS’s team of experts will demonstrate a wide portfolio of renewable energy services for the entire project life cycle including, but not limited to, commissioning, in-service and end of warranty inspections, quality, health, safety and environmental (QHSE) management, risk management, non-destructive testing (NDT) as well as wind turbine blade testing.

  • JUN
    14

    SGS Webinar – New EU Toy Directive: Are You Up-To-Date?
    The objective of this 1-hour complimentary webinar is to give you an overview of the major changes of the new EU Toy Directive 2009/48/EC. We will provide a step-by-step implementation program to help you ensure compliance with all the new requirements.
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