Our sustainability management system is based on four key corporate sustainability pillars: Professional Excellence; Our People; Environment; and Community.

The direct impacts and shared goals of our sustainability management system are:

• To excel in the way we do business: Governance and risk management are defined by laws and regulations, financial and structural governance, including internal controls, committees and shareholders, risk management system, policies and procedures, and the direct and indirect impacts of our sustainability services
• To improve our social performance: Direct social impact is defined by our company vision and corporate values, as well as our Code of Integrity and Professional Conduct, our respect for human rights, our quality, health, safety and environment policy, and our human resources and procurement policies and practices
• To reduce our environmental impact: Direct environmental impact is defined by our environmental management system, our environmental policy and the measurement of performance, including our carbon footprint. Key impact areas for us include climate change, water management, waste and pollution
• To involve our people in supporting the needs of communities in which we live and work: Philanthropy is defined by our community investment policy, which includes guidelines on philanthropic activities, principles of charitable donations and our support for communities in need