ISO 20000 - IT Certification

The ISO 20000 standard focuses on the integration and implementation of coordinated service management processes. Its aim is to provide ongoing control, greater efficiency and opportunities for continuing improvement. That means working within your organization to align the staff and procedures of your service desk, service support, service delivery and operations team.

The standard aimed at achieving quality assurance in IT service quality consists of two main parts.

• ISO 20000-1:2005 - a formal specification that defines the requirements for an organization to deliver managed services of an acceptable quality for customers, against which your compliance can be assessed
  
• ISO 20000-2:2005 - a Code of Practice that describes the best practices for Service Management processes within the scope of ISO 20000-1. The Code of Practice is particularly useful for organizations preparing for an audit against ISO 20000-1 or planning service improvements

ISO 20000 certification demonstrates the reliability and quality of your IT services to employees, stakeholders and customers.

We offer a wide variety of training courses for all levels of ability and awareness including Foundation and Lead Auditor Training programs.

An ISO 20000 certification audit from SGS will help your organization develop and improve performance.

ISO 20000Certification BrochureISO 20000 Certification brochureLearn how to comply with the ISO 20000 standard (PDF 232KB) ...

ISO 27001BrochureISO 27001 brochureGuide to keep information safe over the long term (PDF 157KB) ...

BS 25999BrochureBS 25999 brochureKnow more on how to ensure Business Continuity (PDF 2.19MB) ...

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  ISO 20000

  published 02/28/12

  PDF

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  ISO 27001

  published 02/28/12

  PDF

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  BS 25999

  published 02/28/12

  PDF