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Validate the costs of your warranty claims
Warranties are a great way to close sales and build loyalty with your customers. However, car warranties involve a complex, three- or four-way exchange of information, parts, services and money. Manufacturers can find it cumbersome to ensure the validity of a dealer’s warranty invoicing / auto service invoice. Auto Warranty Audits from SGS provide you with proof that the work done is the work you pay for. In addition audits provide a higher level of clarity and control in your warranty repayment system. The result is better service for customers, improved cost control and real trust between you and your dealer network.
What are warranty audits?
Warranty audits are used by car manufacturers to confirm the amounts due for repairs, substitute cars or spare parts in the sales/after-sales network. Any evidence of fraud, including overpayments, misuse of parts or invalid invoicing is reported directly to the client. During an audit, an SGS warranty auditors / auto warranty advisors witness repairs.
Maximising the efficiency of the audit
To maximise the effectiveness of auto warranty inspections, our warranty auditors / auto warranty advisors have a deep technical knowledge of the automotive industry and your processes and procedures. Our warranty auditors / auto warranty advisors also use information from your previous records and warranty claims to establish problem areas. With this information they can help you identify specific cases where sites are above the cost average in terms of their warranty requests and take the necessary investigative action.
A warranty audit includes a thorough investigation into overspending during warranty periods, including:
- Identifying dealers on the basis of Key Performance Indicators
- Carrying out a preliminary analysis of service performance
- Identifying claims to be audited
- Audit planning
- On-site auditing of procedures and technical issues
- Analysing claim consistency vs. standard repair cycles
- Explaining inconsistencies/non conformities
- Reporting
- Monitoring improvement
Making the most of warranty audits
Warranty audits from SGS help car manufacturers reduce and control their warranty repair costs and represent an effective deterrent of fraud. Establishing warranty audits in your company network sends out a strong signal that all warranty activity is under strict control. These audits also provide you with necessary supporting evidence to confront any dealers or after-sales operators who may have exploited your warranty system. This helps to enforce the accuracy of future invoices and will develop stronger levels of trust and respect between you and your distribution network.
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